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Schott

The Company

SCHOTT is a multinational, technology-based group that has been developing and manufacturing special glass, specialty materials, components and systems for more than 125 years to improve how people live and work.

 

The Business Units

Home Tech
With CERAN® cooking surfaces for the household appliance industry, SCHOTT is a leading global supplier in this market.

Pharmaceutical Systems
SCHOTT is one of the world’s leading manufacturers of special glass tubes and pharmaceutical primary packaging made of glass and polymers.

Flat Glass
With processed flat glass SCHOTT offers worldwide customized solutions for the Household Appliance Industry and commercial cooling.

Solar
The Solar business unit offers sustainable and future-oriented solutions for the efficient use of solar energy.

Electronic Packaging
SCHOTT is a global developer, manufacturer and distributor of materials and components for optimal protection of sensitive electronics.

Lighting and Imaging
The Lighting and Imaging business unit offers customized high-tech solutions in markets such as automotive, lighting, medical, industrial and defense.

Advanced Materials 
Offering cutting-edge components and materials for a broad range of applications in architecture, optics, lithography, electronics and research; SCHOTT has been key in delivering quality and innovation.

 

For the systematic improvement of efficiency and customer satisfaction, management and employees align themselves to SCHOTT’s core values: Accountability, market-driven innovation, technological expertise, integrity and reliability, entrepreneurship.

The company’s technological and economic expertise goes hand in hand with its social and environmental responsibility.

The Challenge

The main objective and focus was to provide SAP Service and Demand Management to approximately 4,500 users worldwide. Internal SAP Rollout Projects usually range from 4 – 6 months and have been run in equal numbers for both internal and external resources. Within a fiscal year, an average of 6 – 8 SAP Rollout Projects is carried out. The solution sought should be adequate for such projects while also able to fulfill the requirements of the Service Management Team in the areas of Incident, Change, and Problem Management.

In the middle of 2008, a requirement list for the Demand and Service Management was put together in collaboration with BearingPoint. This document contained information on authorization, workflows, data security, data integrity, compliance requirements, localization capabilities, interfaces, integration of daily business activities and realization of process requirements.

By the end of 2008, all resources were managed in MS Excel while other services and support activities for the deployment of SAP were managed by a service provider tool. In 2008, the IT department changed its organizational structure to comply with ITIL standards.

The Solution

“After a three-month selection process involving several products, we decided on using Cerri Project. The implementation of Project was successfully completed within the next three months. The main driving reasons for this choice lied in the fact that Project fulfilled all requirements of the Demand and Service Management and provided a one-stop shop solution.”

Pricewise Project was also very attractive and competitive and allowed us to leverage our existing Lotus Notes platform.

The Results

“After we decided on Project, we only took three months for the implementation in order to go live with the product.

Along with this, Project supported us and performed according to the standards they had set out. This led to a quick implementation of the required workflows and interfaces.
A manual data transfer from the existing systems was created to facilitate the changeover. Users took part in an intensive training. Since October 2008, 65 employees of Schott IT and various external resources have been working with the tool. There is a great visibility in all our projects, incidents, changes and resources.

All IT time reports are managed in Project and will be transferred to SAP via a customized interface. Schott has implemented Project worldwide. Thanks to a web interface, users are able to enter their incidents directly into the system. All resources are managed centrally.

Christian Weil
Head of ITSM-1 Service Support Business Applications

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    Better manage your resources for optimal performance and customer satisfaction.
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    Healthcare
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    Improve collaboration and visibility across projects, portfolios, resources and documents while staying compliant and keeping an eye on the bottom line.
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    Deliver projects more efficiently with a higher return on R&D investments.
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    Gantt Chart Planning
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    Stage and Gate Review Support
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    New Product Development Pipeline Tracking
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    Transformation of Standard Milestones into Gates
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    Approval Workflow Leverage and Configuration
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    Document Management
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    External Collaboration
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    Automatic Email Notification
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    Risk & Change Management
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    Project Analytics
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    Exporting to Microsoft Excel
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    Predefined Views
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    Configurable Views
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    Workflow in Cerri Project Live
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    Define your Own Workflow
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    Business Rules
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    Phase Review Support
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    Keywords and Labels
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    Configurable Navigation
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  • Solutions
    Overview
    Business Solutions Industry Solutions Solutions by Role
    Business Solutions
    New Product Development
    Manage new product development projects with global views of the product pipeline and impact on the bottom line, competing projects and those responsible for a successful delivery.
    IT Departments
    Strategically align your IT with corporate objectives in order to ensure the momentum, customer confidence, and competitive edge of your organisation.
    Professional services
    Differentiate your company from the competition and surpass customer expectations in order to ensure profitability with professional services project management.
    Industry Solutions
    Healthcare
    Keep your eyes on the bottom line while adhering to compliance and government regulations in order to excel in a highly demanding project environment.
    Manufacturing
    Increase margins and profitability by leveraging the economies of scale made possible by globally dispersed teams and facilities.
    Public Sector
    Enhance collaboration and visibility across the project life-cycle improving demand management, resource utilisation and documents.
    Consulting
    Offer customers better visibility and transparency in the sharing of project information while keeping your eyes on the bottom line and delivering competitive service to them.
    Financial Services
    Address the needs of your industry stakeholders while keeping your eyes on the bottom line and adhering to regulatory compliance.
    Higher Education
    Maintain your competitive advantage in the marketplace by seeking out the best technological strategies to grow your organisation and services for your students and staff.
    Technology
    Deliver projects more efficiently and with a higher return on R&D investments in a complex and information-centric IT project environment.
    Utilities
    Use information technology, improve operations and automate business processes to expand your market share in an evolving industry.
    Solutions by Role
    Executives
    Evaluate and prioritise projects and project requests with the right information.
    Project Management Office (PMO)
    Access high-level project portfolio management views for visibility into portfolios across your entire organisation.
    Project Managers
    Deliver your projects on budget and on time.
    Team Members
    Enable team members to improve collaboration, communication and visibility across all of their projects.
    Stakeholders
    Enable both internal and external stakeholders to share ideas, collaborate with project teams, submit requests and track progress.
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