Technical Customer Support

Location: Remote
Type: Full-Time
Experience Level: Entry-Level to Mid-Level

About the Role: We are looking for a Technical Customer Support specialist to assist our customers with technical issues and provide solutions. You will be troubleshooting and resolving problems, ensuring that customers have a seamless experience with our products. If you have a technical background and enjoy helping people, this role is for you!

Responsibilities:

• Provide technical support to customers via phone, email, and chat.
• Troubleshoot and diagnose software or hardware issues.
• Escalate unresolved issues to the appropriate technical teams.
• Document and track support tickets in the system.

Requirements:

• Basic knowledge of software or hardware troubleshooting.
• Strong communication and problem-solving skills.
• Ability to work in a customer-focused environment.
• Technical certification or related experience is a plus.