Customer Service Representative

Location: Luzern, Switzerland
Type: Full-Time
Experience Level: Entry-Level

About the Role: We are looking for a friendly and motivated Customer Service Representative to join our team. In this entry-level role, you will be the first point of contact for our customers, helping them with inquiries, resolving issues, and ensuring a positive experience. If you are passionate about customer satisfaction, we encourage you to apply!

Responsibilities:

• Respond to customer inquiries via phone, email, and chat.
• Assist customers with product information, order status, and returns.
• Escalate complex issues to the appropriate teams.
• Maintain accurate records of customer interactions in the CRM system.

Requirements:

• Strong communication skills and a customer-first attitude.
• Ability to work in a fast-paced environment and handle multiple inquiries.
• Basic proficiency with computers and office software.
• A friendly and approachable demeanor.