Customer Service Representative
Luzern, Switzerland
Location: Luzern, Switzerland
Type: Full-Time
Experience Level: Entry-Level
About the Role: We are looking for a friendly and motivated Customer Service Representative to join our team. In this entry-level role, you will be the first point of contact for our customers, helping them with inquiries, resolving issues, and ensuring a positive experience. If you are passionate about customer satisfaction, we encourage you to apply!
Responsibilities:
- Respond to customer inquiries via phone, email, and chat.
- Assist customers with product information, order status, and returns.
- Escalate complex issues to the appropriate teams.
- Maintain accurate records of customer interactions in the CRM system.
Requirements:
- Strong communication skills and a customer-first attitude.
- Ability to work in a fast-paced environment and handle multiple inquiries.
- Basic proficiency with computers and office software.
- A friendly and approachable demeanor.
