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Software Implementation Specialist

Montreal, Canada

Location: Montreal, Canada
Type: Full-Time
Experience Level: Mid-Level

 

About the Role:
We are seeking a Software Implementation Specialist to join our growing team. In this role, you will be responsible for guiding clients through the onboarding and implementation of our software solutions, ensuring a seamless integration and providing ongoing support. If you have a technical background and enjoy working closely with customers, this is a great opportunity for you!

 

Responsibilities:

  • Work with clients to understand their needs and tailor the software implementation accordingly.
  • Configure and customize the software to fit client-specific requirements.
  • Train clients on the use and best practices of the software.
  • Provide ongoing support during and after the implementation process.
  • Collaborate with internal teams to troubleshoot and resolve any technical issues.
  • Document the implementation process and share insights to improve future rollouts.

 

Requirements:

  • Proven experience in software implementation or a related field.
  • Strong technical knowledge of software systems and configurations.
  • Excellent communication and customer service skills.
  • Ability to manage multiple projects and clients simultaneously.
  • Familiarity with CRM systems or project management software is a plus.
  • Problem-solving mindset with the ability to think critically under pressure.
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    Transformation of Standard Milestones into Gates
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    Configurable Views
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    Exporting to Microsoft Excel
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    Project Analytics
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    Define your Own Workflow
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    Help Desk
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    Keywords and Labels
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    Phase Review Support
    Access standard business process workflows that can adapt to any approval and gated process.
    Workflow in Cerri Project Live
    Manage your workflows and engage users with defined project workflows that adhere to your organisation's project approval process.
  • Solutions
    Overview
    Business Solutions Industry Solutions Solutions by Role
    Business Solutions
    IT Departments
    Strategically align your IT with corporate objectives in order to ensure the momentum, customer confidence, and competitive edge of your organization.
    New Product Development
    Manage new product development projects with global views of the product pipeline and impact on the bottom line, competing projects and those responsible for a successful delivery.
    Professional services
    Differentiate your company from the competition and surpass customer expectations in order to ensure profitability with professional services project management.
    Industry Solutions
    Agriculture & Food
    Maximize agricultural productivity and food safety by leveraging targeted project management strategies to enhance operational efficiency and compliance.
    Energy & Utilities
    Use information technology, improve operations and automate business processes to expand your market share in an evolving industry.
    Financial Services & Insurance
    Address the needs of your industry stakeholders while keeping your eyes on the bottom line and adhering to regulatory compliance.
    Healthcare
    Keep your eyes on the bottom line while adhering to compliance and government regulations in order to excel in a highly demanding project environment.
    Higher Education
    Maintain your competitive advantage in the marketplace by seeking out the best technological strategies to grow your organization and services for your students and staff.
    Manufacturing
    Increase margins and profitability across all manufacturing sectors by leveraging the economies of scale made possible by globally dispersed teams and facilities.
    Professional Services
    Offer customers better visibility and transparency in the sharing of project information while keeping your eyes on the bottom line and delivering competitive service to them.
    Public Sector & Non-Profit
    Enhance collaboration and visibility across the project life-cycle improving demand management, resource utilization, and documents.
    Retail (Consumer Goods)
    Enhance retail operations and consumer satisfaction by adopting integrated project management solutions that ensure product quality, optimize supply chains, and improve market responsiveness.
    Technology
    Harness advanced project management tools to drive efficiency and maximize ROI in your R&D investments within the rapidly evolving IT sector.
    Solutions by Role
    Executives
    Evaluate and prioritize projects and project requests with the right information.
    Project Management Office (PMO)
    Access high-level project portfolio management views for visibility into portfolios across your entire organization.
    Project Managers
    Deliver your projects on budget and on time.
    Stakeholders
    Enable both internal and external stakeholders to share ideas, collaborate with project teams, submit requests, and track progress.
    Team Members
    Enable team members to improve collaboration, communication, and visibility across all of their projects.
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