Software Implementation Specialist

Location: Montreal, Canada
Type: Full-Time
Experience Level: Mid-Level

About the Role:
We are seeking a Software Implementation Specialist to join our growing team. In this role, you will be responsible for guiding clients through the onboarding and implementation of our software solutions, ensuring a seamless integration and providing ongoing support. If you have a technical background and enjoy working closely with customers, this is a great opportunity for you!

Responsibilities:

• Work with clients to understand their needs and tailor the software implementation accordingly.
• Configure and customize the software to fit client-specific requirements.
• Train clients on the use and best practices of the software.
• Provide ongoing support during and after the implementation process.
• Collaborate with internal teams to troubleshoot and resolve any technical issues.
• Document the implementation process and share insights to improve future rollouts.

Requirements:

• Proven experience in software implementation or a related field.
• Strong technical knowledge of software systems and configurations.
• Excellent communication and customer service skills.
• Ability to manage multiple projects and clients simultaneously.
• Familiarity with CRM systems or project management software is a plus.
• Problem-solving mindset with the ability to think critically under pressure.