Schott AG
Making IT Performance Visible Through Centralized Demand and Service Management
"After a three-month selection process involving several products, we decided on using Cerri Project. The implementation was successfully completed within the next three months. The main driving reasons for this choice lay in the fact that it fulfilled all requirements of the Demand and Service Management and provided a one-stop shop solution."
Challenge
Schott needed to consolidate IT service and demand management into a single system to gain visibility into IT performance and resource utilization.
Solution
Cerri Project provided a unified software for demand and service management, enabling Schott to track IT performance, manage resources, and streamline workflows.
The Customer
Schott AG is an international technology group headquartered in Mainz, Germany. The company is one of the world's leading manufacturers of specialty glass, glass-ceramics, and related high-tech materials. With over 130 years of experience, Schott develops innovative products and solutions for the pharmaceutical, electronics, optics, automotive, and consumer goods industries. The company operates in 34 countries with approximately 17,000 employees worldwide.
The Challenge
Schott's IT department faced challenges in making its performance and contributions visible to the broader organisation. Without a centralised system for demand and service management, tracking resource allocation, project progress, and service delivery was fragmented across multiple tools. The IT team needed a comprehensive solution that could consolidate all aspects of demand management, service support, and project tracking into a single software - while providing clear metrics and reporting to demonstrate IT's value to the business.
The Solution
After evaluating several products over a three-month selection process, Schott chose Cerri Project as their centralised software for IT demand and service management. The implementation was completed within three months. Cerri Project fulfilled all requirements for demand and service management, providing a one-stop shop solution. The software enabled Schott to define user-configurable workflows, establish interfaces to other enterprise systems, and leverage a web-based user interface accessible to all stakeholders. This consolidation allowed the IT department to manage resources effectively and track performance across all service and project activities.
The Results
With Cerri Project, Schott succeeded in making IT performance visible across the organisation. The centralised software enabled effective resource and performance management, providing clear insights into IT contributions. User-definable workflows and system interfaces streamlined operations, while the web-based interface ensured broad accessibility. The successful implementation within a tight three-month timeframe demonstrated the software's ease of deployment and adoption, supporting Schott's goal of transparent, measurable IT service delivery.
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