Software Implementation Specialist

Montreal, Canada

Location: Montreal, Canada
Type: Full-Time
Experience Level: Mid-Level

 

About the Role:
We are seeking a Software Implementation Specialist to join our growing team. In this role, you will be responsible for guiding clients through the onboarding and implementation of our software solutions, ensuring a seamless integration and providing ongoing support. If you have a technical background and enjoy working closely with customers, this is a great opportunity for you!

 

Responsibilities:

  • Work with clients to understand their needs and tailor the software implementation accordingly.
  • Configure and customize the software to fit client-specific requirements.
  • Train clients on the use and best practices of the software.
  • Provide ongoing support during and after the implementation process.
  • Collaborate with internal teams to troubleshoot and resolve any technical issues.
  • Document the implementation process and share insights to improve future rollouts.

 

Requirements:

  • Proven experience in software implementation or a related field.
  • Strong technical knowledge of software systems and configurations.
  • Excellent communication and customer service skills.
  • Ability to manage multiple projects and clients simultaneously.
  • Familiarity with CRM systems or project management software is a plus.
  • Problem-solving mindset with the ability to think critically under pressure.
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    Differentiate your company from the competition and surpass customer expectations in order to ensure profitability with professional services project management.
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